Guest service activity, in one view.
Illustrative demo metrics
AI for hotel guest services
Promofero is the AI operating layer for hotels. Every guest request becomes a live workflow across your staff and systems, so service revenue grows and your team gets time back.
Flagship customer: Rixos Premium Saadiyat Island · One MICHELIN Key · Accor
01/Property view
Promofero gives general managers the whole operation on one screen: every department's queue, how guests rate each team member, and who they tip.
Use it. Switch between screens.
Today, so far
Sample data from a demo property, including names, reviews and tips. Not customer results.
02/Intent
Promofero reads the request, then checks it against the stay, the room, availability, pricing, staff and house rules before it picks a workflow. Move the lens across real phrasing.
03/How it works
Transport, dining, spa, training and villa services all run through Promofero. One request in, the right team and the right system out.
Illustrative. Every service connects to your existing systems and teams.
04/The front desk
Taking requests, calling departments, chasing confirmations, answering the same ten questions. It's most of a front desk shift, and it's all work Promofero can run. Your people keep the part that makes a hotel a hotel.
Yes, that is a lot of the shift. That is the point.
05/Revenue
Every hotel leaves service revenue on the table: the call nobody picked up, the spa slot that stayed empty, the transfer a guest booked somewhere else. Promofero closes those gaps, and every transaction stays on the hotel's own payments.
When the desk is closed or busy, the request still lands, gets confirmed and gets fulfilled.
No phone tag, no waiting on hold, no guest who gives up and books elsewhere.
Tailored algorithms and AI surface the service each guest is most likely to want, in context.
Quiet spa hours, idle drivers and slow kitchens get requests routed to them.
Illustrative demo metrics
No commission. No new source of truth. The hotel keeps its revenue and its systems.
See what it could be worth06/Flagship customer
Rixos Premium Saadiyat Island, part of Accor, has agreed to become a Promofero customer across all five launch workflows. This is not a demo account.
Saadiyat Island · Abu Dhabi · UAE
Recognition and room count per the MICHELIN Guide and Accor listings. Logos used with permission. Rixos, Accor and MICHELIN are trademarks of their respective owners.
07/ROI
Set your rooms and pick your modules. Every assumption is editable and the math stays on screen.
Net of the Promofero fee.
A directional estimate from the assumptions shown, not a forecast or a guarantee, and not Rixos results. Revenue stays with the hotel on its own payment infrastructure. Promofero takes no transaction commission.
08/Founders
Two founders who grew up around hospitality and spent years building service businesses together. Promofero is where that experience becomes software.
Co-Founder
Kuzey grew up in Antalya surrounded by the hospitality industry, with hotel owners, operators, and executives forming much of his environment from an early age. Alongside Kartal, he has spent years building and running service-based businesses, developing a strong understanding of customers, operations, sales, and what it takes to build a business from zero. In 2024, Kuzey moved to Monaco and he was part of the winning team of Monaco’s Graine d’Entrepreneur program, where he developed and pitched a new venture to a jury of entrepreneurs and business leaders.
At Promofero, he leads product and go-to-market, combining hospitality insight with a strong commercial and entrepreneurial mindset.
Co-Founder
Kartal grew up in the UAE surrounded by the hospitality industry, with early and continuous exposure to hotel operators, teams, and the day-to-day challenges of running guest-facing businesses. He learned early how much of a guest’s stay depends on the people working behind the scenes. Alongside Kuzey, he has spent years building and running service-based businesses, developing a hands-on understanding of hospitality operations, customer needs, and service delivery, plus a clear view of where teams lose time.
At Promofero, Kartal leads partnerships and growth, working closely with hotels and hospitality groups to turn real operational problems into products that can be deployed at scale.
09/Demo
See your guests' top requests move through the operating layer.
Careers at Promofero
We’re looking for curious, ambitious teammates who learn fast, care about the details, and want to help build the operating layer for modern hospitality.
Own and strengthen core product infrastructure across guest-facing flows, Hotel Admin, integrations, scheduling, payments and the shared service layer behind every module.
Support the engineering team across product features, internal tools, QA and frontend work while learning how production hospitality software is designed, shipped and maintained.
Lead onboarding, property configuration, staff rollout and ongoing success for hotel partners, turning real operational feedback into clear product requirements.
Build relationships with hotels and hotel groups, support pilots and commercial conversations, and help turn strong property-level usage into wider rollouts.
Open doors, run the conversation and close hotels on Promofero. You talk to GMs, owners and groups, show them how one guest message becomes confirmed, paid service, and take the deal to signature.
This is a pure commission role: no fixed salary, high payout on every property you close. The better you sell, the more you earn. It fits you if you already have a hotel network in your country or globally, or if you simply back yourself to get a yes in any conversation.
01/How we work
We’re still early, so how we work matters as much as what we build.
We don’t build from assumptions. We stay close to hotel teams, real workflows and real guest behavior, then ship, learn and improve quickly.
Your job is not to complete tasks. Your job is to move the product, customer or company forward. If something is broken, unclear or blocked, take ownership and help fix it.
We care about quality, but we don’t hide behind perfection. Good work gets shipped, feedback comes quickly, and the next version should be better.
You don’t need to know everything on day one. You do need to learn fast, ask good questions and get better every week.
02/Fit
If any of the following sounds like you, this probably isn’t the right team.
We’re a small team. Exceptional builders and hospitality operators can still introduce themselves even when the perfect title is not listed.