Promofero · The operating layer for hospitality

AI for hotel guest services

Make your hotel smarter.Earn more from every stay.

Promofero is the AI operating layer for hotels. Every guest request becomes a live workflow across your staff and systems, so service revenue grows and your team gets time back.

Flagship customer: Rixos Premium Saadiyat Island · One MICHELIN Key · Accor

01/Property view

One view over every department and every person.

Promofero gives general managers the whole operation on one screen: every department's queue, how guests rate each team member, and who they tip.

Live demo

Use it. Switch between screens.

os.promofero.com/property
Sample data

Overview

Today, so far

Requests
0
across 4 services
Completed
0%
of closed requests
Time to accept
0
median, all desks
Service revenue
$0
on the hotel's own payments

Guest-service revenue

Today

Requests by service

count

Tips from guests

Today
$0
left by guests, paid to the team
Avg. tip per request$0.00
Guest rating0.00 / 5

Top tipped team members

See all

Live queue

Simulated
IDServiceDeskAgeStatus

Sample data from a demo property, including names, reviews and tips. Not customer results.

02/Intent

Guests don't browse. They ask.

Promofero reads the request, then checks it against the stay, the room, availability, pricing, staff and house rules before it picks a workflow. Move the lens across real phrasing.

Move the lens over a request to see where it routes.
  • Book me a massage
  • Airport transfer tomorrow
  • Dinner in the room at 8
  • Personal trainer at 7am
  • Late checkout, please

03/How it works

Every service, one layer.

Transport, dining, spa, training and villa services all run through Promofero. One request in, the right team and the right system out.

Transportation
Food
Spa
Promofero
Villa
Training
AI Concierge

Illustrative. Every service connects to your existing systems and teams.

04/The front desk

We're coming for the busywork.

Taking requests, calling departments, chasing confirmations, answering the same ten questions. It's most of a front desk shift, and it's all work Promofero can run. Your people keep the part that makes a hotel a hotel.

A shift at the desk, today

Promofero runs it
  • “What time does the spa close?”
  • Calling the transport desk for a pickup
  • Chasing room service for an ETA
  • Copying a WhatsApp request into three systems
  • Booking a treatment slot by phone
  • Following up to confirm it happened
0 / 6 automated

What's left for your team

Stays human
  • Greeting guests by name
  • Reading the room
  • Solving what is actually complicated
  • Making someone feel looked after
The part guests actually remember

Yes, that is a lot of the shift. That is the point.

05/Revenue

More revenue from the stays you already have.

Every hotel leaves service revenue on the table: the call nobody picked up, the spa slot that stayed empty, the transfer a guest booked somewhere else. Promofero closes those gaps, and every transaction stays on the hotel's own payments.

01 / Capture

Requests at 11 PM become bookings

When the desk is closed or busy, the request still lands, gets confirmed and gets fulfilled.

02 / Convert

One tap from ask to confirmed

No phone tag, no waiting on hold, no guest who gives up and books elsewhere.

03 / Recommend

The right offer at the right moment

Tailored algorithms and AI surface the service each guest is most likely to want, in context.

04 / Fill

Capacity finds its demand

Quiet spa hours, idle drivers and slow kitchens get requests routed to them.

Performance

Guest service activity, in one view.

Illustrative demo metrics

No commission. No new source of truth. The hotel keeps its revenue and its systems.

See what it could be worth

06/Flagship customer

A MICHELIN Key resort chose Promofero.

Rixos Premium Saadiyat Island, part of Accor, has agreed to become a Promofero customer across all five launch workflows. This is not a demo account.

Rixos Premium Saadiyat Island, Abu Dhabi
Flagship customer
One MICHELIN KeyA very special stay

Rixos Premium
Saadiyat Island

Saadiyat Island · Abu Dhabi · UAE

Part of
Approved across all five launch workflows
  • Transportation
  • Room Service
  • Spa
  • Personal Training
  • AI Concierge

Recognition and room count per the MICHELIN Guide and Accor listings. Logos used with permission. Rixos, Accor and MICHELIN are trademarks of their respective owners.

07/ROI

What the layer could be worth to your property.

Set your rooms and pick your modules. Every assumption is editable and the math stays on screen.

Your property

Rooms250
Average occupancy70%
Modules3 selected
First module $500/mo, each additional +$250/moYour plan: $1,000/mo
Adjust assumptions +
Stays that book, and spend per booking

Estimated annual impact

Illustrative
$0

Net of the Promofero fee.

Service revenue through the app$0
Incremental revenue$0
Contribution at your margin$0
Staff time saved$0
Promofero fee, per year$0
Net annual impact$0
0xreturn on the fee
n/apayback
0incremental bookings a month cover the fee
Fee
Benefit

A directional estimate from the assumptions shown, not a forecast or a guarantee, and not Rixos results. Revenue stays with the hotel on its own payment infrastructure. Promofero takes no transaction commission.

08/Founders

Meet our founders.

Two founders who grew up around hospitality and spent years building service businesses together. Promofero is where that experience becomes software.

Kuzey Postacı
Monaco

Kuzey Postacı

Co-Founder

Kuzey grew up in Antalya surrounded by the hospitality industry, with hotel owners, operators, and executives forming much of his environment from an early age. Alongside Kartal, he has spent years building and running service-based businesses, developing a strong understanding of customers, operations, sales, and what it takes to build a business from zero. In 2024, Kuzey moved to Monaco and he was part of the winning team of Monaco’s Graine d’Entrepreneur program, where he developed and pitched a new venture to a jury of entrepreneurs and business leaders.

At Promofero, he leads product and go-to-market, combining hospitality insight with a strong commercial and entrepreneurial mindset.

Kartal Orak
Abu Dhabi

Kartal Orak

Co-Founder

Kartal grew up in the UAE surrounded by the hospitality industry, with early and continuous exposure to hotel operators, teams, and the day-to-day challenges of running guest-facing businesses. He learned early how much of a guest’s stay depends on the people working behind the scenes. Alongside Kuzey, he has spent years building and running service-based businesses, developing a hands-on understanding of hospitality operations, customer needs, and service delivery, plus a clear view of where teams lose time.

At Promofero, Kartal leads partnerships and growth, working closely with hotels and hospitality groups to turn real operational problems into products that can be deployed at scale.

09/Demo

Bring Promofero to your property.

See your guests' top requests move through the operating layer.